> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cloud.vessl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Service level agreement

> VESSL Cloud service level agreement (SLA).

<Note>
  This document is being prepared for publication. For the current Service Level Agreement, please contact [legal@vessl.ai](mailto:legal@vessl.ai).
</Note>

The Service Level Agreement (SLA) defines the availability and performance commitments that VESSL AI provides for VESSL Cloud, the methodology used to measure those commitments, and the service credits available when they are not met.