Effective date: August 6, 2026 · Last updated: August 6, 2026
1. Prohibited content
You must not use the Services to store, generate, host, transmit, or distribute any content that:- is illegal, or facilitates illegal activity, under any applicable law;
- infringes intellectual-property rights or misappropriates trade secrets;
- is defamatory, harassing, threatening, or obscene;
- constitutes child sexual abuse material (CSAM) or non-consensual intimate imagery — these are strictly prohibited and reported to authorities as required by law;
- contains malware, viruses, or other malicious code; or
- violates the privacy or data-protection rights of others.
2. Prohibited activities
You must not:- Falsify identity or data — impersonate any person or entity, or provide false registration, identity, or payment information.
- Spam — send unsolicited bulk or commercial messages, or violate anti-spam or marketing laws.
- Mine without authorisation — use the Services for cryptocurrency mining except where expressly permitted in writing by VESSL.
- Conduct network attacks — perform or facilitate denial-of-service or distributed denial-of-service (DoS/DDoS) attacks, flooding, or operate botnets.
- Scan or probe — scan, penetration-test, or probe networks or hosts you do not own or lack permission to test, including third-party systems.
- Interfere with the platform — disrupt or degrade the Services or other users’ use of them, gain unauthorised access to any system or data, or circumvent usage limits, authentication, or security controls.
- Reverse engineer — hack, reverse engineer, decompile, or attempt to derive source code or non-public components of the Services, except to the extent this restriction is prohibited by law.
- Distribute harmful software — create, host, or distribute malware, spyware, or adware.
- Break the law — use the Services in violation of any applicable law, including export-control, sanctions, and anti-money-laundering laws.
3. AI- and compute-specific misuse
Because the Services provide computing infrastructure for AI and other workloads, developing, training, fine-tuning, and deploying AI/ML models and applications is a core, permitted use. These restrictions concern purpose, not model development itself. Accordingly, you must not use the Services to develop, train, deploy, or operate models or applications that:- generate CSAM, non-consensual intimate imagery, or content that sexualises minors;
- enable targeted harassment, stalking, or incitement to violence;
- conduct unlawful surveillance or biometric identification in violation of applicable law;
- produce malware, exploits, or tools designed primarily to cause harm or to defeat security;
- carry out fraud, phishing, or large-scale deceptive or disinformation campaigns; or
- make automated decisions about individuals in ways prohibited by applicable law.
4. Your responsibility
You are responsible for all activity under your account and for your users and end-users. You must secure your credentials, and use only your designated primary system configuration and resources as provided. You must comply with any resource-use limitations communicated by VESSL, including limits applicable during trial or promotional periods. We may limit access to certain network resources (for example, gaming or cryptocurrency-related sites) where we reasonably believe their use during a trial or credit-limited period indicates misuse of the Services or of credits.5. Monitoring and enforcement
5.1 Investigation. VESSL may investigate suspected violations of this AUP but assumes no general obligation to monitor Customer Content. An investigation may include review of Usage Data and, only where reasonably necessary for an event-driven abuse, fraud, malware, security, or AUP investigation, limited access to relevant Customer Content in accordance with the DPA. Access must be need-to-know, minimized, and logged. VESSL may create a memory dump or perform similar technical analysis only where technically necessary for an identified incident or investigation; any resulting artifact will be treated, secured, accessed, and deleted as Customer Content under the DPA. This Section does not authorize routine human review or use of Customer Content to train or update a model. 5.2 Enforcement actions. If we determine, in our reasonable discretion, that you have violated this AUP, we may take any of the following actions, with or without prior notice depending on the severity and the risk to VESSL, other users, or third parties:- issue a warning and request that you remediate the violation;
- throttle, restrict, suspend, or disable access to all or part of the Services or your account;
- remove, disable, or quarantine offending content or workloads; and/or
- terminate your account or agreement.
6. Reporting abuse
To report a suspected violation of this AUP, abusive activity, or illegal content, contact trustandsafety@vessl.ai or privacy@vessl.ai with relevant details (URLs/identifiers, description, and your contact information). We review reports and take appropriate action.7. Changes
VESSL may update this AUP from time to time. Updates to this AUP are governed by Section 14.10 of the MSA and, for Self-Service Customers, Section A7 of Annex A.8. Relationship to other terms
This AUP supplements, and does not limit, your agreement with VESSL, our Privacy Policy, and our Data Processing Agreement. In case of conflict regarding acceptable use, this AUP governs.9. Definitions
- Mining — using computing resources to validate cryptocurrency transactions or to create or earn cryptocurrency or similar digital assets.
- Spam — unsolicited bulk or commercial electronic messages, or content distributed in violation of anti-spam or marketing laws.
- Illegal Content — content the creation, possession, storage, or distribution of which violates applicable law.
- Malicious code — software intended to damage, disable, or gain unauthorised access to systems or data (e.g., viruses, worms, ransomware, spyware).