Why VM instead of bare metal?
Why VM instead of bare metal?
If the physical server under a VM fails, the VM can be restarted on a different server. You still get GPU passthrough performance and can run root-level operations through
sudo. Recovery is a cold restart, not a live migration, so the node is unavailable until it comes back, and VESSL AI engineers decide whether to replace a failed node. A node’s boot disk can be lost when it’s relocated to a different server, so keep important data on NFS shared storage. See Health checks for how node failures are handled. For bare-metal requirements, talk to sales.Can I pay with my existing VESSL Cloud credits?
Can I pay with my existing VESSL Cloud credits?
No. VM clusters are billed separately from VESSL Cloud and can’t be paid with VESSL Cloud credits. Your account manager handles billing.
Do you provide managed Kubernetes or Slurm?
Do you provide managed Kubernetes or Slurm?
Not yet — managed Kubernetes and Slurm are on our roadmap. In the meantime, you can install your own orchestrator (Kubernetes, Slurm, or anything else) on the cluster yourself, since you can run root-level operations through
sudo.How is contract length decided?
How is contract length decided?
Contract length is agreed with sales when you request a cluster. Talk to us for the terms you need.
Can I change node count or specs mid-contract?
Can I change node count or specs mid-contract?
No. To change your configuration, talk to sales and we’ll scope a new cluster.
Can I change my payment method mid-contract?
Can I change my payment method mid-contract?
No. To change your payment method, talk to your account manager.
Can I recover data after expiry?
Can I recover data after expiry?
No. All data is deleted immediately at expiry, with no grace period. Back up before the expiry date — see Data retention and expiry.
How long does a reboot take?
How long does a reboot take?
Reboots typically take tens of minutes, and can run past an hour in some cases. See Reboot a node.
What if I lose my SSH key?
What if I lose my SSH key?
You manage authorized keys directly on each node. Because you have root, you can add a new public key to
~/.ssh/authorized_keys. If you’ve lost access to the node entirely, contact support.Can I change the GPU driver?
Can I change the GPU driver?
Yes. You have root access, so you can change drivers and kernel modules.
Can I run privileged containers (Docker --privileged, K8s securityContext)?
Can I run privileged containers (Docker --privileged, K8s securityContext)?
Yes. You have root on the VM itself, so any container runtime you install — Docker, containerd, Kubernetes — can run containers with
--privileged, custom capabilities, raw device mounts, or anything else that needs host-level access.Do you provide InfiniBand?
Do you provide InfiniBand?
Yes — InfiniBand is provided by default on all nodes for multi-node communication.
What GPU types and cluster sizes are available?
What GPU types and cluster sizes are available?
H100 through the latest Blackwell GPUs (H100, H200, B200, B300), in multi-node clusters sized to your workload. Talk to sales to scope and provision your cluster. Once it’s set up, you can manage it from the VM clusters dashboard.
Is auto-scaling supported?
Is auto-scaling supported?
No. The node count is fixed for the contract term. If you need more capacity, talk to sales.