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The SLA applies to eligible traffic sent within your purchased Provisioned Throughput Unit (PTU) capacity and the product limits. It covers three areas.

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What the SLA covers

The specific targets and the remedies for missing them are agreed in a Custom SLA Addendum when you contract.

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Eligible requests

An eligible request is any request made within your purchased PTU capacity and the product limits. The following are excluded from the SLA:
  • Errors on your side, malformed requests, and authentication failures
  • Requests cancelled by the client
  • Traffic above your purchased capacity
  • Requests that violate abuse or product-protection limits

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Traffic above your capacity

Traffic above your contracted capacity is served on a best-effort basis up to a set limit above that capacity, and traffic in that band isn’t covered by the SLA. To raise your capacity, talk to sales.

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Monitor usage and performance

Usage and performance for each model are on its model page and on the Monitoring Dashboard. See Monitor inference status.