Credit Exhaustion Policy
VESSL uses a credit-based billing system.An active credit balance is required to keep your workspaces running.
When credits reach zero
- All running workspaces are paused immediately.
- Paused workspaces enter a 24-hour grace period.
- If credits are not added within 24 hours, workspaces are automatically terminated.
- Once terminated, all workspace data is permanently deleted and cannot be recovered, including:
- Container state
- Temporary and Workspace storage
Notifications
- You’ll receive notifications before your credits are fully exhausted.
- Additional alerts are sent while workspaces are paused during the 24-hour grace period.
Credit top-up, validity, and refunds
- Credits can be topped up with a minimum purchase amount of $20 USD.
- Credits are valid for 5 years from the date of purchase unless otherwise required by applicable law.
- Credits are non-refundable in principle, except where refunds are required by applicable law.
Preventing data loss
To avoid unintended data loss:- Back up important data to external storage before credits are exhausted.
- Ensure your organization maintains sufficient credits for uninterrupted usage.
This policy is subject to the Terms & Conditions of VESSL.